YOUR PROGRAM & OPERATIONS PARTNER
Scale without the chaos
Senior-level program and operations leadership — focused on what matters most, without the full-time hire.
The most ambitious organizations aren't held back by a lack of talent or vision. They're held back by systems, processes, and ways of working that haven't kept up with where they're trying to go.
That's not a people problem. It's a structure problem.
Sonder North Co. partners with growth-minded organizations to bring clarity to complexity, structure to ambition, and real momentum to the work that matters most.
Real partnership. Real results.
THE APPROACH
We work alongside you and your teams to bring order to complexity, structure to ambition, and real movement to work that's been stalling. The result is greater clarity, stronger execution, and ways of working that actually hold.
01.
What I Do
I lead the work, design better systems, translate strategy into action, and help your team build the capacity to sustain it. Not a consultant who hands you a deck and disappears.
Program & Initiative Leadership
Leading cross-functional initiatives from planning through delivery with clear ownership, accountability, and momentum.
Process Design & Improvement
Designing workflows that reduce friction, eliminate inefficiencies, and scale without adding unnecessary complexity.
Operating Model & Ways of Working
Clarifying roles, decision-making, and team interactions so work flows more smoothly across functions.
Strategy-to-Execution Translation
Turning leadership vision into clear, executable plans — sequenced, prioritized, and understood by the people doing the work.
Leadership Enablement & Change Support
Helping leaders and teams navigate change with frameworks and tools that make new ways of working stick.
Executive Advisory & Thought Partnership
A trusted senior perspective for leaders navigating complexity, competing priorities, or high-stakes decisions.
02.
Who I Work With
I bring a cross-sector lens to every engagement, which means your team benefits from patterns others haven’t seen yet.
Fintech
Financial Services
Professional Services
Nonprofits
03.
How We Work Together
Two distinct ways to engage - both built around outcomes, not hours.
90-DAY ENGAGEMENT
Focused.
Time-Bound.
Delivered.
One challenge. Ninety days. Real results.
You know the problem. You just need someone to help you solve it. This engagement is built for organizations that have one high-priority challenge and are ready to address it with focus and a clear plan. We align on the work, guide the process, and equip your team with everything they need to move forward confidently.
HOW IT WORKS
Intake - Focused questionnaire so we are informed and ready.
Kickoff - 90-min session to align on the one focus area and map our approach.
Implementation - Bi-weekly 45-min working sessions from diagnosis to delivery.
Handoff - 90-min closing session, everything handed off clean and ready to use.
IDEAL WHEN:
One challenge needs focused attention · You want strategic guidance with a clear start and end · Your team is ready to implement with the right direction
RETAINER MODEL
Embedded.
Ongoing.
Strategic.
For organizations navigating complexity at scale.
Your organization isn't dealing with one challenge. It's dealing with several, all at once, all important. The Retainer is built for leaders who need a senior program and operations partner embedded in their work on an ongoing basis. Flexible in scope, consistent in quality, and designed to move with you as your priorities evolve.
WHAT’S INCLUDED
Cross-functional initiative leadship & delivery
Process design, operating model & ways of working
Strategy-to-execution translation & prioritization
Leadership enablement & change support
Executive advisory & thought partnership
IDEAL WHEN:
Multiple initiatives are running at once · You need senior ops leadership without a full-time hire · Complexity is ongoing and priorities continue to evolve
04.
Why Sonder North Co.
Most consultants will hand you a framework and call it done. That's never been my style.
I started my corporate career at Bank of America/Merrill, spending eight of the thirteen years working directly with ultra-high-net-worth clients. What I loved most wasn't the finance. It was finding the moments where a simpler process, a clearer experience, or a better way of working made someone's day genuinely easier. That instinct never left me.
From there, I moved into strategic program management and design, building and launching programs on a global scale across wealth management and commercial banking. I learned how to take something complex, find what actually matters, and make it land in a way that sticks. My favorite project? A nationwide training program built from the ground up on input from the best people already doing the job. We cut the fluff, streamlined what was broken, made something people actually wanted to show up for, and launched it to over 10,000 associates.
That's still exactly what I do today.
I'm not here to diagnose you and disappear. I'm here to get in the work with you. To listen first, find the real problem, and build something together that creates lasting change. Clients have called me a ray of sunshine. I'll take it. Because this work should feel energizing, not exhausting, and I bring that energy to every single engagement.
If you've been looking for someone who gets both the strategic and the human side of this work, you found her.
Ready to build operations that match your growth?
Let's talk about where you are, what's getting in the way, and how we might work together.
The process behind the peace.
We don’t do bloated roadmaps or vague strategies. We use a clear, five-step approach that brings structure to your strategy, alignment to your team, and calm to your growth.
What’s Included
Quarterly Strategic Planning
A quarterly strategic planning sessions with Amanda, you and your team where together well decide on core focuses, milestones, progress evaluation, and recommended completion dates based on your revenue goals.
Asset Resource Vault
Access a library of our own tutorials, walk-throughs, swipe files, frameworks, reporting structure, and sales process maps as tools to support your strategy.
Weekly Audits
Submission of weekly assets and process developments to provide feedback.
Dashboard Creation
What gets measured matters. As part of your onboarding, we offer you guidance around the creation of a weekly company scorecard with recommended systems and operations KPIs.
Direct Support via Slack
Need immediate assistance? You and your team have direct access to Amanda via Slack each weekday for quick questions that need answers.
1:1 Meetings
Individual weekly meetings with Amanda are available for brainstorming, asset or dashboard review, feedback, opportunity discussions, or strategy check-ins.
Ready to build operations that match your growth?
Take the first step.